The number one question I get from readers is: can I stack a digital coupon with a paper coupon? So, I thought I would address it here today.
I recently contacted Kroger Corporate and asked if Kroger Digital Coupons can be “stacked” with a manufacturer coupon.
This is the email response I received from Kroger Consumer Affairs, dated July 2, 2010:
‘ Thank you for contacting The Kroger Co. In regards to your email; You may use a digital coupon with a manufacturer coupon at the store. I hope this helps. Thank you again. ‘
GREAT! However, it seems to be that “Softcoin” who issues the digital coupon contradicts this, as many times I do use a manufacturer coupon with the digital, the digital coupon then does NOT come off. I know many of you have also had this issue.
The other factor that plays into this, is where you choose to load your coupon. Some of the coupons you see on Cellfire, Shortcuts and P&G e-Saver sites can also be loaded directly from Kroger Digital. In my experience, if I load a coupon from Cellfire for example, it IS ABLE to be stacked but at that point is considered a manufacturer coupon and technically should NOT be stacked with another manufacturer coupon. If you load it from Kroger Digital it should be stackable according to the email above as they are then condsidered store coupons, but then the coupon IS NOT coming off sometimes.
Confused yet? There’s more.
Now here comes the issue of should I use an e-coupon AND a manufacturer coupon on the same item?
Here are my personal thoughts: E-coupons come off automatically as soon as your item is scanned. Who’s to say you wanted to use that coupon? Perhaps you have a paper coupon that is of higher value that you prefer to use. There’s no way to remove that coupon from your shopper’s card or choose not to use it on that transaction. Until they fine tune this (which I don’t anticipate them doing), I say we can use both! This is my personal opinion…if you don’t feel this is the right thing to do, my all means DON’T. Do only what feels right to you.
Final thoughts: For all my future Kroger matchups I plan on listing all of the available coupons and will leave it up to you to decide if you want to stack them. Because the e-coupons have been so inconsistent, I will just list them as an available coupon and if they come off at checkout we’ll call it a BONUS!
I would love to hear your thoughts on this matter. Please leave them in the comments section below!
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